Simple Home Yoga Space Basics for Malaysian Homes

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Privacy Policy

Effective Date: December 2024

Contact: privacy@yogabasics.my

1. Introduction

Home Yoga Space Basics ("we," "our," or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name
• Contact Data: Email address, state of residence
• Preference Data: Main focus area selection
• Technical Data: IP address, browser type, device information
• Usage Data: How you interact with our website and services

3. How We Collect Personal Data

We collect personal data through:

• Direct interactions when you complete our lead capture form
• Automated technologies including cookies and similar tracking technologies
• Third-party analytics services

4. Purposes of Data Processing

We process your personal data for the following purposes:

• To provide you with the requested yoga space guide and educational materials
• To communicate with you about our educational content and services
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests
• For marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to fulfill our services to you
• Legal Obligation: Processing is required by Malaysian law
• Legitimate Interest: Processing is necessary for our legitimate business interests

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Email delivery services, hosting providers, analytics platforms
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active marketing data: Until you withdraw consent or request deletion
• Transaction records: 7 years for accounting and legal compliance
• Technical logs: 90 days unless required for security investigations

9. Your Rights Under PDPA

Under Malaysian law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Withdraw Consent: Withdraw consent for processing
• Right to Data Portability: Receive your data in a structured format
• Right to Limit Processing: Request restriction of processing
• Right to Object: Object to processing based on legitimate interests

10. Exercising Your Rights

To exercise your rights, please contact us at privacy@yogabasics.my. We will respond to your request within 21 days as required by PDPA. You may be required to verify your identity before we process your request.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.

12. International Data Transfers

Your data is primarily stored and processed in Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place in accordance with PDPA requirements.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

15. Contact Information

For privacy-related inquiries, please contact:

Email: privacy@yogabasics.my
Address: Kuala Lumpur, Malaysia

16. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

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Terms of Service

Effective Date: December 2024

Contact: legal@yogabasics.my

1. Agreement to Terms

By accessing or using Home Yoga Space Basics services, you agree to be bound by these Terms of Service and all applicable laws and regulations of Malaysia. If you do not agree with any of these terms, you are prohibited from using this service.

2. Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

3. Educational Purpose Only

Our service provides educational information only regarding home space preparation for yoga practice. The content is for informational purposes and does not constitute:

• Professional fitness or medical advice
• Personal training or coaching services
• Health assessments or recommendations
• Guaranteed results or outcomes

Always consult with qualified professionals before beginning any physical activity.

4. No Health or Performance Guarantees

We explicitly make no warranties, representations, or guarantees regarding:

• Health improvements or medical benefits
• Fitness results or physical performance
• Weight loss or body composition changes
• Stress reduction or mental health outcomes

Individual results vary and depend on numerous personal factors beyond our control.

5. User Responsibilities

You agree to:

• Provide accurate and complete information when using our services
• Use the service for lawful purposes only
• Not attempt to gain unauthorized access to our systems
• Not reproduce, distribute, or commercially exploit our content without permission
• Take personal responsibility for your physical activities and safety
• Consult healthcare professionals before beginning any exercise routine

6. Acceptable Use Policy

You must not use our service to:

• Violate any local, national, or international laws
• Transmit harmful or malicious code
• Impersonate others or provide false information
• Harass, abuse, or harm other users
• Collect personal data from other users without consent
• Engage in fraudulent activities

7. Intellectual Property Rights

All content, materials, and intellectual property on Home Yoga Space Basics, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to us and protected by Malaysian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Payment Terms

For paid services (if applicable):

• All prices are stated in Malaysian Ringgit (MYR)
• Payment must be made in full before access to paid materials
• We accept major credit cards and local payment methods
• You are responsible for all applicable taxes
• All sales are final except as provided in our Refund Policy

9. Subscription Services

If you subscribe to recurring services:

• Your subscription will automatically renew unless cancelled
• You will be charged on the renewal date
• You may cancel at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial subscription periods

10. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for injuries or damages resulting from following our content
• Our total liability shall not exceed the amount you paid for our services
• We do not warrant uninterrupted or error-free service

11. Indemnification

You agree to indemnify and hold harmless Home Yoga Space Basics, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these terms.

12. Service Modifications

We reserve the right to:

• Modify or discontinue services at any time without notice
• Update content and materials as needed
• Change pricing with 30 days notice to existing subscribers
• Suspend or terminate accounts that violate these terms

13. Account Termination

We may terminate or suspend your account immediately if you:

• Breach these Terms of Service
• Engage in fraudulent activities
• Provide false information
• Violate applicable laws

Upon termination, your right to use the service ceases immediately.

14. Dispute Resolution

Any disputes shall first be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through arbitration in Kuala Lumpur, Malaysia, in accordance with the Arbitration Act 2005.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or website notice. Continued use of the service after changes constitutes acceptance of the modified terms.

17. Contact Information

For questions about these Terms of Service, contact:

Email: legal@yogabasics.my
Address: Kuala Lumpur, Malaysia

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Refund Policy

Effective Date: December 2024

Contact: refunds@yogabasics.my

1. Our Commitment

Home Yoga Space Basics is committed to customer satisfaction. We offer a fair and transparent refund policy for our digital educational materials and services.

2. 14-Day Digital Product Guarantee

For digital educational materials, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with your purchase, you may request a full refund within this period.

3. Eligibility Criteria

To be eligible for a refund, you must:

• Submit your refund request within 14 days of purchase
• Provide your original purchase receipt or order number
• Have made a good faith effort to engage with the material
• Not have violated our Terms of Service
• Not have previously requested refunds multiple times (abuse prevention)

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Email refunds@yogabasics.my with your request
• Step 2: Include your order number or receipt
• Step 3: Briefly explain your reason for the refund request
• Step 4: Provide the email address used for purchase
• Step 5: Allow up to 5 business days for review

5. Refund Processing Timeline

Once your refund request is approved:

• Review Period: 5 business days to review your request
• Approval Notification: Email confirmation within 1 business day of approval
• Processing Time: 7-10 business days for refund to appear in your account
• Payment Method: Refunds issued to original payment method

6. Non-Refundable Items

The following are not eligible for refunds:

• Free educational materials and guides
• Purchases made more than 14 days ago
• Discounted or promotional items marked as final sale
• Gift cards or credits
• Services already fully rendered or completed
• Accounts terminated for Terms of Service violations

7. Subscription Refunds

For subscription-based services:

• 14-day guarantee applies to the first subscription payment only
• Refunds not available for renewal payments
• Cancel anytime to prevent future charges
• No partial refunds for unused subscription time
• Access continues until end of current billing period after cancellation

8. Partial Refunds

We may offer partial refunds in certain circumstances:

• Technical issues preventing access to materials
• Significant changes to service after purchase
• Good faith negotiations for exceptional situations

Partial refund amounts are determined on a case-by-case basis at our discretion.

9. Refund Exceptions

We reserve the right to deny refund requests in cases of:

• Fraudulent activity or chargebacks
• Pattern of repeated refund requests (refund abuse)
• Violation of our Terms of Service
• Failure to respond to our refund verification requests
• Requests submitted after the 14-day window

10. Currency and Payment Methods

All refunds are processed in Malaysian Ringgit (MYR). Refunds are issued to:

• The original payment method used for purchase
• The same account or card that made the payment
• Alternative methods only in exceptional circumstances with verification

11. Bank and Processing Fees

Please note:

• We refund the full purchase price
• Bank processing fees are non-refundable
• International transaction fees (if applicable) are non-refundable
• Currency conversion fees are the responsibility of the customer

12. Cancellation vs. Refund

Please understand the difference:

• Cancellation: Stops future subscription payments but no refund for current period
• Refund: Returns money for current purchase (within 14 days)

13. Dispute Resolution

If you disagree with a refund decision:

• Email refunds@yogabasics.my with your concerns
• Provide additional information or context
• We will review your case with a senior team member
• Final decisions are at our discretion

14. Chargeback Policy

If you initiate a chargeback:

• Please contact us first to resolve the issue
• Chargebacks may result in account termination
• We may dispute illegitimate chargebacks
• Chargeback fees may be pursued in cases of fraud

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of purchase governs that transaction.

16. Contact for Refund Inquiries

For all refund-related questions:

Email: refunds@yogabasics.my
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9 AM - 6 PM MYT

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Cookie Policy

Effective Date: December 2024

Contact: cookies@yogabasics.my

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

Home Yoga Space Basics uses cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your user experience
• Analyze website performance and traffic
• Provide relevant content and recommendations
• Enable essential website functionality

3. Types of Cookies We Use

Essential Cookies:

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submission. The website cannot function properly without these cookies.

Analytics Cookies:

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.

Functional Cookies:

These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices. They may be set by us or by third-party providers.

Marketing Cookies:

These cookies track your online activity to help us deliver more relevant advertising and limit the number of times you see an advertisement. They remember that you've visited our website and share this information with advertisers.

4. Specific Cookies We Use

Below is a list of specific cookies we use:

• cookieConsent - Remembers your cookie consent choice (Duration: 1 year)
• sessionID - Maintains your session state (Duration: Session)
• userPreferences - Stores your website preferences (Duration: 6 months)
• _ga, _gid - Google Analytics tracking (Duration: 2 years / 24 hours)

5. Third-Party Cookies

We may use third-party services that set cookies on your device, including:

• Google Analytics: For website analytics and performance monitoring
• Social Media Platforms: For social sharing features
• Payment Processors: For secure payment processing

These third parties have their own privacy and cookie policies which we encourage you to review.

6. Cookie Consent Model

When you first visit our website, you will see a cookie banner asking for your consent. You can choose to:

• Accept All: Allow all cookies including analytics and marketing
• Decline: Only essential cookies will be used

Your choice will be remembered for 12 months.

7. Your Rights and Choices

You have the right to:

• Accept or decline non-essential cookies
• Withdraw your consent at any time
• Delete cookies from your device
• Request information about cookies we use
• Opt-out of targeted advertising

8. How to Withdraw Consent

You can change your cookie preferences at any time by:

• Clearing your browser cookies
• Emailing cookies@yogabasics.my to reset your preferences
• Using the cookie preference center (if applicable)

Note that disabling certain cookies may affect website functionality.

9. Browser Cookie Management

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

Refer to your browser's help documentation for specific instructions.

10. Mobile Device Management

For mobile devices:

• iOS: Settings > Safari > Block All Cookies
• Android: Chrome > Settings > Site Settings > Cookies

11. Do Not Track Signals

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for responding to Do Not Track signals. We do not currently respond to Do Not Track browser signals, but we respect your cookie choices through our consent banner.

12. Cookie Duration

Cookies may be:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (up to 2 years)

13. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately.

14. International Transfers

Cookies may transfer data internationally. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

15. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of significant changes by posting a notice on our website.

16. Contact Us

If you have questions about our use of cookies, please contact:

Email: cookies@yogabasics.my
Subject Line: Cookie Policy Inquiry
Response Time: Within 5 business days